Identify the journey before describing the loss
Include the pickup and drop-off address and whether it was the arrival or return transfer. A group may have used several vehicles or dates. Share the relevant confirmation instead of asking dispatch to search by a common hotel name alone.
Describe an item without exposing private information
Colour, size, brand and where it was placed can help. For a phone or document wallet, give useful identifying details without sending passwords, full card numbers or unnecessary document images. If urgent security action is needed, contact the relevant bank, device provider or authority separately.
Distinguish vehicle property from airline baggage
A bag that never appeared on the airport belt is an airline reporting matter, not automatically an item left in the car. Report missing checked baggage before leaving the airport's relevant service area. Tell dispatch if that process affects your readiness to meet the driver.
Agree the return of an item once found
Provide the current accommodation address and departure plans. A handoff, delivery or collection needs a confirmed arrangement and may not match the original route. Do not assume an immediate special journey is included, or promise another traveller that the team has located something before receiving confirmation.
Keep Your POP VIP Arrival Organized When a Bag Is Missing →
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
Book on WhatsAppQuestions we get on this
- What should my first message contain?
- The booking name, journey date and direction, route, item description and a working contact number.
- Is a missing airline suitcase handled the same way?
- No. File the airline's baggage report at the airport and keep the reference; inform dispatch about any delay.