Explain the boarding process you need
Describe the steps the passenger can manage and any assistance required. Do not assume the driver can lift or physically transfer a passenger. A statement that a vehicle has passenger seats does not establish safe access for every person. Discuss the actual boarding requirement before accepting the booking.
Measure the equipment in its travelling configuration
Send wheelchair or mobility-aid dimensions, weight and whether it folds. Include other luggage and the full group count. Powered devices also have airline and battery requirements that must be confirmed with the carrier. A vehicle's luggage space alone does not establish how heavy equipment can be loaded.
Confirm the handoffs at both ends
Plan Every Handoff for a POP VIP Journey with a Powered Mobility Aid →
Arrange airport assistance with the relevant provider, and ask the accommodation about steps, paths and vehicle access. Tell dispatch where the passenger will be ready and what the destination entrance involves. The road transfer, airport assistance and property access need compatible plans.
Check the return while the details are available
Keep the confirmed equipment and assistance requirements with both airport journeys. Update POP VIP if equipment or accommodation changes. For the departure, allow preparation time before the agreed collection so boarding and luggage handling are not rushed by the flight schedule.
Primary destination sources
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
Book on WhatsAppQuestions we get on this
- Does VIP automatically mean wheelchair-accessible?
- No. Confirm the particular access, equipment and boarding arrangement before booking.
- Can a powered device be treated as an ordinary suitcase?
- No. Dimensions, weight, loading and airline battery requirements need separate review.