Check that you are looking at the confirmed instructions
Open the latest confirmation rather than a message from an earlier itinerary. Check the arriving flight, name used for the sign and any updated meeting information. If another person made the booking, ask them to forward the actual confirmation and contact details.
Describe your location clearly
A nearby sign, staffed desk or visible landmark can help dispatch clarify the meeting. If you send a photograph, avoid including passports, payment details or other passengers' documents. Keep the group and luggage together while the location is being confirmed.
Tell the team about an airport delay
Keep Your POP VIP Arrival Organized When a Bag Is Missing →
A missing bag, assistance request or immigration issue can mean you are not yet ready at the exit. Contact dispatch when you can and explain the situation. Report airline baggage issues with the airline before leaving its reporting area; the driver cannot create that report for you.
Confirm any replacement arrangement before leaving
If a new meeting point or vehicle is proposed, have dispatch confirm it directly. Do not treat an unsolicited ride offer as a replacement for the reservation. Once the handoff is clear, verify the destination and the group's requirements before the journey starts.
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
Book on WhatsAppQuestions we get on this
- Should I leave the airport to search for the driver?
- Do not improvise a new meeting point. Contact dispatch from a staffed area and follow the clarified instructions.
- What information helps dispatch most?
- Your booking name, arriving flight, current location and whether the whole group and luggage are ready.